Frequently Asked Questions
Everything you need to know about your Keller International experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, Keller International ships to over 50 countries. International delivery times vary by destination, and customers are responsible for any applicable customs duties or taxes.
What is your return policy for beauty products?
We offer a 30-day return policy for most items. Products must be in their original, unopened packaging to qualify for a full refund due to hygiene and safety regulations.
Are your products cruelty-free and ethically sourced?
We are committed to ethical beauty. The majority of our catalog is cruelty-free, and we prioritize partnerships with brands that maintain sustainable and transparent supply chains.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.